05/10/10 - Zappos is a true American success story. Not only are they a financial powerhouse, but an amazing place to work. Zappos is an online retailer that sells shoes and o...

06/18/09 - How many meetings have you been to that are just the same old thing -- boring gatherings you cannot wait to leave. Most meetings are poorly managed and non-productive. ...

01/22/08 - Have you wondered what causes some people to open their wallets and what factors cause them to walk out the door never to return? Your businesses could increase profits b...

10/13/05 - What word pops into your mind about a recent customer service experience? Was it good, or was it bad? Customer service in this country seems to be headed in the same dir...

06/13/05 - Stomping Ants or Making Hippos Fly? Many people go through life satisfied with status quo, stomping ants, handling the routine, not reaching their God-given pot...

06/13/05 - Oliver Wendell Holmes said, "The great thing in life is not where we stand, but what direction we are moving." No matter what business you work in, a "business as usual" ...

06/13/05 - Ponder for a moment the last person you hired. After you selected them, did they work out as intended? Or did they turn into somebody totally unlike what you thought whe...